faq

If we see that this section is useful for you and there is a need, we will add new questions here. Please, before contacting Customer Support read carefully this section.

General
Is Bitfinances.ltd legit?

Bitfinances.ltd is a legal investment company incorporated in the United Kingdom.
Registration number: 11492124.
Office address: 23 Sandringham Road, Leyton, London, E10 6HJ, UNITED KINGDOM.
Check it on Company House.

How to create a new account?

It’s not difficult at all. Click on the following button, fill in the registration form.
Click Here to create a new account.

How can I keep my account safe?

We take all security measures to protect your account and keep it safe from third parties intrusion.

May I create more than one account?

No. you are allowed to create only one account. For special situations please contact our Customer Support.

How to change my password?

Enter your account and change your password in “Edit Account” section.

Can I change my email?

No. You cannot change your email.

I forgot my password. What should I do?

Go to Forgot password section, enter your registration e-mail address and follow the instructions.

What are the advantages of the Bitfinances.ltd Company over competitors?

Our goal is not to conduct the tough competition, but to receive a stable profit on the crypto-currency and forex market using our own strategy. We have developed special investment packages with optimum service plans and affiliate program for passive income for investors.

What do I need in order to start?

First, you should register on our web-site. The registration procedure is simple and will take just a few minutes. Fill all required fields in registration form, login to account, choose an investment plan and deposit your account. After that you'll become an official investor of the Bitfinances.ltd Company and will receive a profit according to the service plan chosen.

I don't receive emails from the company! Why?

Check the spam folder in your mailbox. If the problem is not solved, contact your email provider. We strongly recommend that you use the service @gmail.com to work with the website.

INVESTMENTS AND WITHDRAWAL
What payment systems do you use?

We accept Bitcoin, PerfectMoney, Payeer, Litecoin, Bitcoin Cash and Ethereum.

How fast are my deposits added to my account?

PerfectMoney and Payeer deposits are credited to your Bitfinances.ltd account instantly. And other Crypto deposits are added within minutes to due to 1 confirmation over the blockchain network.

What is the Bitcoin, Litecoin, Ethereum, & Bitcoin Cash confirmation?

All Bitcoin, Litecoin, Ethereum, & Bitcoin Cash operations are confirmed by a Blockchain network. Every single computer in the Blockchain network confirms your transaction, increasing the total number of confirmations. When the number of confirmations reaches a specific threshold, usually 1, the funds appear in the recipient account. Usually, such a process can take some minutes.

May I create a deposit from my account balance?

Yes. Just login to your account and click on New Deposit. You should select the payment with “Balance” suffix from the payment drop down menu.

May I make new additional deposits?

Yes, but note that all the transactions are handled separately.

May I make direct deposit from my Bitfinances.ltd account balance (re-invest my profit)?

Yes, sure. You may re-invest your profit from your account balance. In order to make a deposit from your Bitfinances.ltd account you need to select 'Deposit from Account Balance' on Make deposit page in your Member area.

Who manages the funds?

Our team of investment experts manage all the funds.

What is the minimum and maximum deposit amount?

The minimum deposit amount is $10. Maximum - $50,000.

What is the minimum withdrawal amount?

The minimum withdrawal amount is $1 and Crypto minimum withdrawal amount is $3. All cryptocurrency transactions are processed after 1 network confirmations.

How to withdraw funds?

You can withdraw your money in your personal account in the Withdraw Section.

Is it possible to place money using one payment system and withdraw them using another?

No, you can withdraw money only with the payment system that was used to place them on deposit.

How quickly can the request of the money withdrawal be processed?

All payments request be process instantly and automatically.

Do you charge any hidden fees from deposit?

No, we don't charge any hidden fees.

Do you charge any hidden fees from withdrawals?

No, we don't charge any hidden fees. Some payment processors charge some fees. For example, Payeer charge 0.95% from every withdrawal transaction.

Do you have any withdrawal limits?

No. We don't have any withdrawal limits and it is totally free of charge.

AFFILIATE PROGRAM
Do you have an affiliate program?

Yes, we developed a 2-level affiliate program according to which a program beneficiary will be charged with 5% of 1st Level and 2% of 2nd Level commission charge from the each of his/her partner deposit amounts.

Is it possible to make profit from the affiliate program without placing a deposit?

Yes, you can gain a passive income with no direct investments.

Do you pay a referral commission for a deposit from a balance account?

No. You receive referral commission only for deposits from payment systems.

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